Shipping Policy
Welcome to XELTROX. We are committed to delivering premium electrical and electronic components safely and on time. Please read our shipping policy carefully before placing an order.
1. Order Processing
All orders are processed after successful payment confirmation. Orders are usually prepared for dispatch within 1–2 business days. Bulk and customized orders may require additional processing time.
2. Shipping Coverage
We currently deliver across India through trusted logistics partners. International shipping may be introduced in the future for selected products and regions.
3. Shipping Charges
Shipping charges are calculated based on the delivery location, product weight, dimensions, and order value. Any applicable shipping fee will be displayed during checkout before payment.
4. Estimated Delivery Time
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Areas: 5–10 Business Days
Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.
5. Order Tracking
Once your order has been dispatched, a tracking ID and courier details will be shared so you can monitor your shipment until delivery.
6. Bulk Orders
Large quantity and B2B orders may be shipped in multiple consignments depending on product availability and logistics requirements.
7. Damaged or Missing Shipments
If you receive a damaged package or discover missing items, please contact our customer support within 48 hours of delivery. Supporting photographs may be required for verification.
8. Incorrect Shipping Address
Please ensure your shipping information is accurate before completing your order. XELTROX cannot be held responsible for delays or failed deliveries resulting from incorrect address details provided by the customer.
9. Delivery Delays
While we strive to deliver every order on time, certain circumstances beyond our control may cause delays. We appreciate your patience and will keep you informed whenever possible.
10. International Shipping
International shipping services may become available in the future. Updates regarding eligible countries and shipping policies will be published on our website.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact the XELTROX Customer Support Team. Contact details can be updated through the website administration panel.
Last Updated: July 2026