Returns & Refund Policy
At XELTROX, customer satisfaction is our priority. We are committed to delivering high-quality electrical and electronic components. If you encounter any issue with your purchase, please review our Returns & Refund Policy below.
1. Return Eligibility
Products may be eligible for return if they are received damaged, defective, incorrect, or significantly different from the item ordered. All return requests are subject to inspection and approval by XELTROX.
2. Return Request Period
Customers must submit a return request within 7 days of receiving the product. Requests submitted after this period may not be accepted.
3. Conditions for Returns
- Product must be unused and in its original condition.
- Original packaging, accessories, manuals, and labels must be included.
- The original purchase invoice or proof of purchase is required.
- The product must not show signs of misuse, physical damage, or unauthorized modification.
4. Non-Returnable Products
The following products are generally not eligible for return unless received damaged or incorrect:
- Products specially ordered for customers.
- Bulk or OEM customized orders.
- Items damaged due to improper installation or misuse.
- Products with broken warranty seals.
- Electrical components damaged due to incorrect voltage or handling.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify our customer support within 48 hours of delivery. Supporting photographs or videos may be requested to verify the issue before processing the replacement or refund.
6. Replacement Policy
Approved returns may qualify for a replacement, subject to product availability. If the requested product is unavailable, an alternative solution or refund may be offered.
7. Refund Process
Once the returned product is received and successfully inspected, eligible refunds will be processed through the original payment method used during purchase.
8. Refund Timeline
Approved refunds are generally processed within 5–10 business days. Actual credit timelines may vary depending on your payment provider or banking institution.
9. Order Cancellation
Orders may be cancelled before shipment. Once an order has been dispatched, cancellation requests may not be accepted and the standard return procedure will apply.
10. Bulk & B2B Orders
Bulk purchases, dealer orders, and OEM procurement orders may have separate return and replacement terms depending on the nature of the transaction and contractual agreements.
11. Quality Inspection
Every returned product undergoes a quality inspection before approval. XELTROX reserves the right to reject returns that do not meet the conditions outlined in this policy.
12. Contact Support
For any questions regarding returns, replacements, or refunds, please contact the XELTROX Customer Support Team. Contact information is available on our Contact Us page and may be updated through the website administration panel.
Last Updated: July 2026