Privacy Policy
At XELTROX, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services. By accessing our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information when you browse our website, create an account, place an order, submit an inquiry, or contact our support team.
- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
- Company Name (for Business Orders)
- GST Details (if applicable)
- Order History
- Payment Information (Processed Securely by Payment Partners)
2. How We Use Your Information
Your information may be used to:
- Process and fulfill your orders.
- Provide customer support.
- Improve our products and services.
- Respond to inquiries and service requests.
- Send important order updates and notifications.
- Improve website performance and user experience.
- Prevent fraud and unauthorized activities.
3. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve browsing experience, remember user preferences, analyze website traffic, and enhance overall functionality. You may disable cookies through your browser settings if preferred.
4. Payment Security
XELTROX does not store sensitive payment information such as debit card, credit card, UPI PINs, or banking credentials. All online payments are processed securely through trusted third-party payment gateways.
5. Information Sharing
We do not sell, rent, or trade your personal information to third parties. Information may only be shared with trusted logistics partners, payment providers, technology partners, or legal authorities when required for order fulfillment or compliance with applicable laws.
6. Data Protection
We implement appropriate administrative, technical, and security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no online transmission method is completely secure.
7. User Accounts
You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect any unauthorized access to your account.
8. Third-Party Services
Our website may contain links to third-party websites or services. XELTROX is not responsible for the privacy practices, content, or security policies of external websites.
9. Data Retention
We retain customer information only for as long as necessary to fulfill business, legal, accounting, and regulatory obligations.
10. Your Rights
You may request to:
- Access your personal information.
- Update or correct your information.
- Request deletion of eligible personal data.
- Withdraw consent where applicable.
- Contact our support team regarding privacy concerns.
11. Children's Privacy
Our website is intended for users above the applicable legal age. We do not knowingly collect personal information from children.
12. Policy Updates
XELTROX reserves the right to modify or update this Privacy Policy at any time without prior notice. Changes become effective immediately upon publication on this page. Users are encouraged to review this page periodically.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact the XELTROX Customer Support Team using the contact details available on our Contact Us page.
Last Updated: July 2026